Refund & Cancellation Policy
Last updated: July 2026
1. Subscriptions (Unlimited Plan)
Your Unlimited subscription renews monthly at $9/month. You may cancel at any time from your account settings. After cancellation, you retain access to the service until the end of the current billing period. No partial refunds are given for the remainder of a billing period.
2. Per-Use Purchases
Per-use purchases ($19/letter) are final sale. Because each purchase grants immediate access to an AI-generated letter, refunds are not offered after the letter has been generated. If a technical error prevents you from receiving or accessing your letter, contact us for a replacement or refund.
3. Technical Issues
If you experience a bug, failed payment, or cannot access the service you paid for, contact us at hedicalai@gmail.com. We review each case individually and will issue a refund or credit if the issue is on our side.
4. How to Cancel
To cancel your subscription:
- Log in to your Hedical account
- Go to Account → Manage Subscription
- Click Cancel Subscription
You will receive a confirmation email. If you do not see it, contact hedicalai@gmail.com.
5. Contact
Questions about this policy? Email us at hedicalai@gmail.com.